Frequently Asked Questions

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How do I ship my test kits to you?

1. Complete the Online Form

– Begin by filling out the required online form.

2. Package the Test Kit

– Place the test kit in a cardboard box that is just slightly larger than the kit itself.

– Use bubble wrap or other protective packing materials to ensure the test kit fits securely and won’t shift during transit.

3. Include Serial Number

– Clearly write the gauge’s serial number on the outside of the box.

– We will match this serial number with the information you filled out in step 1.

4. Ship To:

Specialty Valve & Controls

9115-K Old Statesville Road

Charlotte, NC 28269

Do you sell…

No matter what you’re looking for, if it’s still being produced—or even reproduced—we can likely find it for you. What makes us truly Special(ty) is our ability to track down the hard-to-find items. Whether you need reliable, off-the-shelf products like WIKA Pressure Gauges or DFT Valves (typically available for next-day shipping), or you’re searching for something more obscure—like a 20-year-old, out-of-production relief valve—we’re here to help. Just give us a call or send us an email!

How long does a kit recalibration take?

Most test kits are calibrated and ready to ship back within 1–2 business days. However, kits requiring more extensive repairs beyond a standard “tune-up” may take additional time.

Timely turnaround also depends on effective communication between your office and ours. To help us keep things moving, please ensure our Customer Service team has your most up-to-date contact information—especially a current phone number—so we can promptly reach out for any necessary approvals or updates.

When do I pay?

We will not invoice or charge accounts until the product has been shipped or picked up. If you’re interested in discussing Net 30 payment terms, please contact our office.

Can you sell a kit for me?

We get this question often, and the answer is: sort of. Specialty Valve doesn’t directly sell used test kits. However, we do maintain a list of individuals looking to sell their kits, as well as those interested in purchasing used ones. While we don’t handle the transactions ourselves, we do our best to connect the right people. If you’d like to be added to either list, just give our office a call.